Refund policy

Effective 2026-10-26

Cancel anytime

Pro renews automatically until you cancel. You can cancel at any time from the account sheet in the app ("Manage subscription" opens the Stripe customer portal). Cancelling stops renewal. Pro stays active until the end of the period you already paid for, then your account falls back to the free plan. Your projects are never deleted.

When we refund

You can ask for a refund within 60 days of a payment if:

• you didn't get access to Pro after paying;
• Pro is significantly not as described, or doesn't work for its intended purpose;
• you were charged twice, charged by mistake, or charged without your permission.

Email support@kntn.dev with the email address on your account and what went wrong. You can also request a refund from Link, Stripe's checkout service (see below).

When we don't refund

We don't refund a change of mind, unused or partial subscription periods, or a renewal you didn't cancel before the billing date. There is no free trial, so the free plan is the best way to try the tool before you pay.

Who handles your payment

Plywise Pro is sold through Link, part of Stripe, which acts as merchant of record and handles payment, sales tax and VAT. Charges appear on your statement as "LINK.COM* KNTN LLC" (KNTN LLC makes and sells Plywise). Refund requests are subject to Link's refund policy. Where its policy gives you more than this page, its policy applies.

Your legal rights

This policy does not limit any rights you have under the law where you live. For example, consumers in the EU or UK may have a 14-day right of withdrawal under local law.

Contact

Questions? Email support@kntn.dev. See also our terms, pricing and KNTN LLC's company refund terms, which match this policy.